Return & Exchange Policy

Return & Exchange Policy

At Eagle Sport, we are committed to providing high-quality sports products and delivering every order in 100% new condition. This policy is designed to ensure clarity, fairness, and to protect product quality and customer rights.

First: Exchange Policy

  • Exchange is available for sizing purposes.
  • Exchange is limited to changing the size of the same product.
  • Size exchange is allowed one time only (changing the size of the same product), within the specified period below.

Exchange Conditions:

  • Contact us within 24 hours of receiving the order.
  • The product must be unused (size fitting only, no actual use).
  • The product must be free from any signs of use (sweat, scratches, damage).
  • The original packaging (box or bag) must be intact and resalable.
  • All labels and tags must remain attached and not removed.
  • Exchange requests must be submitted through the same phone number or WhatsApp used to confirm the order.
  • All exchange requests are subject to inspection before final approval.

Notes:

  • Eagle Sport reserves the right to reject any exchange request that does not meet the above conditions.
  • Exchange does not apply to sensitive products with direct body contact, for health and safety reasons.

Second: Product Inspection Upon Delivery

  • Inspection is not an automatic right and depends on the product type and prior coordination via WhatsApp.
  • Some products cannot be inspected upon delivery due to sealed packaging that cannot be restored once opened.
  • If inspection of approved products was agreed upon in advance and the product is not suitable, the customer may refuse delivery and pay the delivery fee only.

Third: Delivery Fees for Exchange

  • The customer bears the delivery cost in all exchange cases.
  • Exception: In confirmed manufacturing defect cases, Eagle Sport covers the full delivery cost.
  • Any exception agreed upon via WhatsApp applies only to that specific order.

Fourth: Products Excluded from Exchange

Certain products cannot be exchanged for health and safety reasons, including but not limited to:

  • Mouth guards.
  • Nose or ear protectors.
  • Any equipment with direct body contact for protective or hygienic purposes.
  • Personal products that cannot be resold for health reasons.

Fifth: Manufacturing Defects Policy

Products are inspected before shipping. Some fully sealed products that cannot be opened are quality-checked in advance by the manufacturer’s quality control team before packaging and shipment to our warehouse.

Manufacturing defects include:

  • Breakage or damage.
  • Missing parts.
  • Clear functional defects.
  • Product mismatch with the description or images displayed on the website.

Reporting a defect:

  • Must be reported within 48 hours of delivery.
  • Contact via WhatsApp with photos or videos showing the issue.

Resolution:

  • The product will be replaced in cases of:
    • Breakage
    • Damage
    • Functional defects
    • Missing parts (by completing the missing part or replacing the product, depending on the case)
  • Eagle Sport covers all delivery costs for manufacturing defect cases.

Important Exception (Cash Refund):

  • If the product does not match the description or images shown on the website:
    • A full cash refund including delivery fees will be issued.
    • This is the only case where a cash refund is allowed.
    • Refunds are processed via WhatsApp coordination within 48 hours after case approval.

Not considered manufacturing defects:

  • Misuse.
  • Incorrect installation.
  • Damage after delivery.
  • Any damage resulting from use contrary to the product’s intended purpose.

Final: Cash Refund Policy

  • Cash refunds are not provided, except for the single case stated under the Manufacturing Defects Policy.
  • In all other cases, handling is limited to exchange only under the stated conditions.

Note:

  • No cash refund is provided for size exchanges.

If no replacement size is available, a store credit equal to the product value will be issued.