FAQs
General Information About the Store
Who Are We?
Eagle Sport is a specialized store for selling sports equipment and accessories in Jordan. We carefully select our products to suit home workouts, gym training, and various sports activities, with a strong focus on quality, fair pricing, and customer service.
Where Are You Located?
We are an online store based in Amman, Jordan.
Orders are placed online, and we deliver to all areas across the Kingdom.
How Can I Contact You?
You can reach us through several communication channels, depending on what suits you best:
💬 Live chat via the website:
www.eaglesportjo.com
📱 WhatsApp:
+962782929090
📧Email:
info@eaglesportjo.com
What Are Your Working Hours?
Our support team is available daily:
🕙 From 10:00 AM
🕙 Until 10:00 PM
📆 All days of the week
How Can I Stay Updated on Offers and News?
To receive the latest offers, discounts, and updates, you can enter your email address in the newsletter section at the bottom of the website.
This service is completely free, with no fees or obligations.
By subscribing with your email:
🔥 Receive the latest offers and discounts
🆕 Be the first to know about new products
⏰ Get notified about upcoming campaigns and promotions
Orders & Purchasing
How can I place an order on the website?
You can browse the products on our website, add the items you want to your cart, and complete your order easily through clear and simple steps.
Is the order placed through the website or by contacting you?
All orders are placed through the website. After submitting your order, our team will contact you via WhatsApp to confirm the order details and delivery information.
Is the order confirmed before shipping?
Yes, all orders are confirmed before shipping to ensure the accuracy of the order details and delivery information. Confirmation is done via WhatsApp.
Can I modify or cancel my order after confirmation?
If you wish to modify or cancel your order after it has been confirmed, you can contact us directly through the same WhatsApp number used for order confirmation.
Our team will assist you and coordinate the modification or cancellation smoothly.
Do I need to create an account to place an order?
No, you can place an order as a guest without creating an account.
Creating an account is optional, but it helps you save your details, track your orders more easily in the future, and receive the latest offers and discounts.
Payment
Is cash on delivery available?
Yes, cash on delivery is available within Jordan.
What payment methods are available?
We offer several flexible payment options to suit everyone:
- Cash on delivery.
- CliQ payment on delivery (instant bank transfer via Jordanian banking apps).
- Electronic wallet payment on delivery such as Zain Cash.
Note:
CliQ and electronic wallet payment details are provided by our team or the
delivery representative.
Please inform us of your preferred payment method via WhatsApp when confirming your order to ensure a smooth and fast delivery process.
Is advance payment available?
Yes, if you prefer to pay in advance, you can do so via:
- CliQ service (instant transfer through Jordanian banking apps).
When is advance payment preferred?
Advance payment is preferred in certain cases, such as:
- When the order will be received by someone else
- When the order is sent as a gift
- If you prefer to complete payment before delivery for your convenience
How is advance payment confirmed?
After placing your order on the website, you will receive an order confirmation message via WhatsApp.
Through the same conversation, our team will provide you with the CliQ
payment details.
Once the transfer is completed, you can send the payment confirmation on the same WhatsApp chat, and your order will be confirmed and prepared immediately.
Delivery
Is delivery available inside Jordan only?
Yes, delivery is available within Jordan only and covers all governorates.
How long does delivery take?
Delivery usually takes 1–2 business days, depending on your location within the Kingdom.
After placing your order, our team will contact you via WhatsApp to confirm the
order and inform you of the expected delivery time.
What is the delivery cost?
Amman: 2 Jordanian Dinars
Other governorates: 3 Jordanian Dinars
Can I coordinate a specific delivery time?
If you have a preferred delivery time, you can inform us during order confirmation via WhatsApp. We will coordinate a suitable time based on the
delivery company’s availability.
Exchange & Returns
Is exchange or return available?
Yes, exchange service is available. Returns are handled only in specific cases, according to the conditions outlined in our Exchange & Return Policy.
We recommend reviewing the policy to see all details.
What happens if there is a manufacturing defect?
If there is a manufacturing defect, no worries at all. Simply contact us directly via WhatsApp, and our team will handle the issue promptly and take the appropriate action to ensure your rights and a smooth shopping experience.
Products
Are the displayed images identical to the actual product?
Yes, the images displayed on the website match the actual product. We ensure that clear and accurate images are used to show product details precisely, so the item you receive matches what is shown on the website in terms of appearance and specifications.
Are products inspected before shipping?
Yes, we inspect products before shipping to ensure their quality and condition. For some products that are fully sealed and cannot be opened for inspection, quality is verified in advance through the manufacturer’s quality control process before the products reach us.
Are the products new and original?
Yes, all products offered at Eagle Sport are brand new and unused. They are carefully selected to meet the required quality standards and to ensure a reliable shopping experience.
At Eagle Sport, we aim to provide a clear and comfortable shopping experience from the moment you browse until after you receive your order. If you have any additional questions that are not covered in the FAQ section, feel free to contact us through the available communication channels, and our team will be happy to assist you with care and clarity.