Buyer Guarantee

At Eagle Sport, we are committed to providing a clear, reliable, and transparent shopping experience from the moment an order is placed until the product is delivered.

Product Inspection Before Shipping

We inspect products that are eligible for inspection before shipping to ensure their quality and condition prior to handing them over to the courier company.
As for products that are fully sealed and cannot be opened for inspection, their quality is verified in advance through the manufacturer’s quality control team before packaging.

Manufacturing Defects

In the event of any manufacturing defect—such as breakage, damage, functional malfunction, or missing parts—the case will be handled in accordance with the store’s approved Manufacturing Defects Policy, ensuring the customer’s rights are addressed clearly and fairly.

Clarity of Information Before Purchase

We strive to present product images and specifications clearly and accurately, matching the actual product, and provide customer support via WhatsApp before order confirmation when needed.

Size Exchange Policy

Exchanges are limited to changing the size of the same product only, in accordance with the terms outlined in the Return & Exchange Policy, ensuring that products are delivered in new and resale-ready condition.

Delivery Within Jordan

We coordinate with reliable courier companies to deliver orders across all governorates in Jordan, while communicating with customers to arrange a suitable delivery time based on availability and location.

Customer Support

The Eagle Sport team is available to respond to inquiries and follow up on orders both before and after purchase, ensuring a smooth and transparent customer experience.

Our goal is to deliver products to our customers in the expected quality and proper condition, with a shopping experience built on trust and clarity.